References to "we", "our", "us" and "CapitalVue Pty Ltd" mean CapitalVue Pty Ltd (ACN 671 085 028), an incorporated provider of Business Services trading as CapitalVue Pty Ltd (ABN 56 671 085 028) and its officers, employees and agents.
CapitalVue Pty Ltd recognises the importance of protecting personal information collected by us. We are committed to and bound by law to comply with the Australian Privacy Principles.
This Privacy Policy sets out the basis on which any personal information which we collect from you, or that you provide to us, will be managed by us. Please read this Privacy Policy carefully. When you provide personal information to us you will be deemed to have read and understood this Privacy Policy.
We may collect personal information about you as required in order to provide our Services to you. The types of personal information collected may depend upon the circumstances, but generally may include:
We may also collect sensitive information about you where that sensitive information is required in order to provide our Services to you. The types of sensitive information collected may depend upon the circumstances of your particular matter, but generally may include racial or ethnic origin; political opinions or membership of a political association; religious or philosophical beliefs or affiliations; membership of a professional or trade association or union; sexual preferences or practices; criminal record; health or genetic information; and any other sensitive information required by law and/or required to provide our Services to you.
You acknowledge that the personal and/or sensitive information which we collect is reasonably necessary for us to provide our Services to you, and that failure to provide complete and accurate information may prevent CapitalVue Pty Ltd from providing our Services to you. You consent to the collection of such personal and/or sensitive information. You acknowledge that we may collect personal information about you from other organisations for the purpose of providing our Services to you.
We hold personal information physically in client files in our office, and electronically on computers and internal servers in our office and securely backed up. We take all reasonable steps to ensure that the personal information which we hold is secure from any unauthorised access, misuse or disclosure. However we do not guarantee that personal information cannot be accessed by an unauthorised person or that unauthorised disclosure will not occur.
We use personal information held about you for the primary purpose of providing our Services to you. We may disclose personal information held about you, with your prior consent: to third parties as required in order to provide our Services to you (for example experts, accountants, bookkeepers, insurers); if we are under a duty to disclose your personal information in order to comply with any legal obligation, or to protect the rights, property or safety of CapitalVue Pty Ltd, its clients or others; or as otherwise permitted by law.
We may also use and disclose personal information held about you for secondary purposes which are related to the primary purpose of providing our Services to you, which may include adding your details to our newsletter list to inform you of updates and changes to the law which may affect or interest you, and inviting you to events hosted by CapitalVue Pty Ltd or a third party which may be relevant to your circumstances. You can unsubscribe from these at any time.
When you visit our website we, and our service providers, use cookies and similar technologies (such as pixels, tags and local storage) to make the site work, understand how it is used, and measure and improve our marketing. These technologies may collect information including your device and browser type, IP address, approximate location, the pages you view, the links and buttons you interact with, the website or ad that referred you, and unique cookie or advertising identifiers.
We use the following third-party tools, deployed through Google Tag Manager:
We use this information to operate and improve the website, respond to your enquiries, measure which marketing is working, and deliver more relevant advertising. You can control cookies through your browser settings, and you can opt out of interest-based advertising directly with the providers: Google (through Google Ads Settings and the Google Analytics Opt-out Browser Add-on) and Meta (through your Facebook and Instagram ad preferences). Each of these providers handles data under its own privacy policy, which we encourage you to review.
Some of the third-party providers we use for website analytics and advertising are located outside Australia, including in the United States (for example Google and Meta). Where we use these providers, some personal information (such as online identifiers and website activity) may be processed or stored overseas. Our customer relationship and email platform, HubSpot, hosts our account data in Australia. We take reasonable steps to ensure that any overseas recipient handles your personal information consistently with the Australian Privacy Principles.
You may, at any time, request access to the personal information which we hold about you by sending an email to info@capitalvue.com.au. We will respond to such request within a reasonable time of it being received by us. We will endeavour to provide access in the manner requested by you if it is reasonable and practicable to do so. We may charge you for providing access to your personal information, and you will be advised of the relevant charge and asked to make payment prior to access being provided. If we refuse your request for access on any ground permitted by law, we will give you written notice in accordance with the Privacy Act.
You may, at any time, request us to correct the personal information which we hold about you by sending an email to info@capitalvue.com.au. We will take such steps as are reasonable to correct that information to ensure that it is accurate, up to date, complete, relevant and not misleading. Where personal information has previously been disclosed to another organisation, you may request us to notify the other organisation of the correction, and we will take such steps as are reasonable to do so unless it is impracticable or unlawful. If we refuse your request to correct your personal information, you may request that we associate with your personal information a statement that in your view the information is inaccurate, out of date, incomplete, irrelevant or misleading.
Users have the right to request the deletion of their personal data. To make such a request, email info@capitalvue.com.au with the subject line "Data Deletion Request" and include your full name, email address, and a detailed description of the data you wish to be deleted. We may require more information to verify your identity before processing your request. We will respond within 30 days and confirm the deletion of your data, or provide an explanation if we are unable to fulfil your request.
This Privacy Policy may be changed from time to time. If you are affected by such changes, we will notify you.
If you require any further information, have any questions or wish to make a complaint, you should contact CapitalVue Pty Ltd by mail at 28 Bovelles St, Camp Hill QLD 4152; by email at info@capitalvue.com.au; or by phone on 0499 484 727. We will take such steps as are reasonable to investigate complaints within a reasonable time, and will give you written notice of the investigations carried out and the outcome of your complaint.
